Biggame Trail Adventures Privacy Policy
Last Updated: May 28, 2025.
At Biggame Trail Adventures (“we,” “us,” or “our”), your privacy is a serious responsibility. This Privacy Policy details how we collect, use, and protect your personal information when you use our website, www.biggametrailadventures.com (the “Website”), or engage our safari services. Your use of the Website signifies your acceptance of these terms.
1. Information We Collect
To provide our signature high-quality safari experience and seamless service, we collect information you provide directly and data collected automatically.
1.1 Information You Provide
We collect personal information when you interact with our services, such as:
Making an inquiry or requesting a safari quote.
Booking a Kenya safari or tour package.
Creating a user account on our Website.
Subscribing to our newsletter or updates.
Contacting our customer service.
This information may include:
Contact Details: Full name, email address, phone number, physical address.
Booking Details: Passport information, travel dates, itinerary preferences, special requests.
Account Details: Username, password (securely hashed), and communication preferences.
Payment Information: Billing address and payment details (processed securely via third-party gateways; we do not store full credit card numbers).
1.2 Information Collected Automatically
When you browse our Website, we may collect non-personal data to optimize performance and your user experience:
Device and Log Information: IP address, browser type, operating system, device identifiers, pages visited, time spent, and referring website URLs.
Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, keep items you’ve viewed saved for personal recommendations, and ensure a smooth in-app experience. You can manage cookie settings through your browser.
2. How We Use Your Information
Your information is used exclusively to deliver and enhance your experience with Biggame Trail Adventures:
To Fulfill Your Safari: Process bookings, confirmations, payments, and coordinate logistics with our expert safari guides and private conservancy partners.
For Account Management: Creating and maintaining your account enables features like viewing your booking history, receiving tailored royalty discounts on future safaris, and integrating with tools like Google Calendar for reminders.
For Communication: To send booking updates, respond to inquiries, provide customer support, and (with your consent) share relevant offers, conservation updates, or blog content.
For Service Improvement: To analyze website usage, improve our content (like destination pages for the Masai Mara or Amboseli), and develop new offerings.
For Security & Compliance: To protect our services, prevent fraud, and as required by applicable law.
3. How We Share Your Information
We treat your data with the utmost confidentiality. We do not sell, trade, or rent your personal information to third parties for marketing.
Trusted Service Partners: We share only the necessary information with our vetted partners (e.g., lodges in private conservancies, payment processors, and ground transport) strictly to operate your safari. These partners are bound by confidentiality agreements.
Legal Obligations: We may disclose information if required by law, such as in response to a valid court order. We will always seek to notify you first where legally permitted.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset, under the condition of continued confidentiality.
With Your Permission: We will share information with other third parties only when we have your explicit consent.
4. Your Rights and Choices
You have control over your personal information:
Access & Correction: You can review and update your account information at any time.
Data Deletion: You may request the deletion of your personal data. We will comply unless we are obligated to retain it for legal, audit, or legitimate business purposes (e.g., active booking records).
Marketing Communications: You can opt-out of marketing emails by clicking the “unsubscribe” link in any email.
Cookies: Manage your cookie preferences through your web browser settings.
To exercise these rights, contact us at info@biggametrailadventures.com.
5. Data Security and Retention
We implement robust security measures, including SSL encryption and secure data storage protocols, to protect your information. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, provide you with services (including future royalty discounts), and meet legal obligations.
6. Third-Party Links
Our Website may link to external sites (e.g., conservation partners). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.
7. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.
8. Changes to This Policy
We may update this policy to reflect changes in our practices. The “Last Updated” date at the top will indicate revisions. We encourage you to review this page periodically.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Biggame Trail Adventures
Email: info@biggametrailadventures.com
Website: www.biggametrailadventures.com